Visible and easy to reach
The function sits in a clear place and is available for the whole applicable withdrawal period.
For B2C online retailers
A contract withdrawal button. Done properly.
We add a clear two-step withdrawal process, an electronic confirmation and a reliable record to your online shop — fitted to your platform, without needless complexity.
The requirements apply from 19 June 2026 to relevant distance contracts concluded through an online interface.
yourstore.com
Your shopMy account
Order #1048
Placed on 12 Oct 2026
A demo customer-account screen. The real integration is adapted to your platform and the way your shop works.
Interactive demo — no real statement is sent
WooCommerceShopifyCloudCartOpenCartCustom shops
Not just another link
A function that takes the customer from decision to confirmation.
Article 11a requires more than a static PDF. The process has to be easy to find, collect the necessary details and end with a confirmation.
A short online statement
The customer gives their name, the contract or order, and an email address for the confirmation.
A separate confirmation
After reviewing it, the customer submits the statement through an unambiguous confirmation function.
Date and time recorded
The system keeps a reliable record of when the statement was submitted and what it said.
Confirmation on a durable medium
The customer receives a copy without undue delay, for example by email.
Fitted to your shop
We connect the process to your orders and existing admin instead of bolting on an isolated form.
How it works
From review to a working integration.
A small, clear project with a concrete result, without changing the way the rest of your shop works.
- 01
A short technical review
We check the platform, the customer account, the emails and how orders are identified.
- 02
Clear scope and price
You get a concrete proposal based on the actual integration — no vague packages or hidden steps.
- 03
Build and test
We build the two-step flow and the confirmations, and test the key scenarios on phone and desktop.
- 04
Handover
We show you how the process works and how your team receives and handles the statements.
Important note
Not every contract carries a right of withdrawal.
The directive does not remove the existing exceptions. Before integration, it is sensible for the retailer to confirm with a legal adviser which products, services and periods the function applies to.
Our role
We build the software. We don't sell legal advice.
We turn the process you have confirmed into a working, accessible integration. The content of your terms and conditions and the legal assessment stay with you and your adviser.
Next step
Get a fair price for your shop.
The price depends on the platform, access to orders and how confirmations are sent. Send us your shop's address and we'll come back with specifics.
- ✓ A short technical review
- ✓ Clear scope before we start
- ✓ Free initial enquiry
Source: Directive (EU) 2023/2673, including the new Article 11a of Directive 2011/83/EU. The information on this page is general and does not constitute legal advice.